FAQ

You may have questions about what Houses Shop is and how this site works, here is a list of FAQ below.

What is Houses Shop?

Houses Shop is a fashion store mainly selling traditional British style wearing and grooming goods in Hong Kong.

Can you order over the phone?

Unfortunately we don’t take orders over the phone. However, we are happy to guide you through your order if you are having problems.

What types of payment does Houses Shop accept online?

We only accept,

  • Paypal
  • Visa
  • Master
  • American Express

We do not accept,

  • Deposit into bank account
  • Online bank payment

What currency will you be charged in?

You will be charged in Hong Kong Dollars only.

Do we deliver to PO BOX addresses and freight forwarders?

Unfortunately we don’t ship the PO BOX addresses and freight forwarders due to the security reasons.

Could you do return or refund for the purchased goods?

Unfortunately we don’t do any return or refund.

What can you do when you have difficulty about sizing?

You could check out our size guide here, or contact our Customer Service Team by email or call if you still have difficulties.

Please contact our Customer Service Team if you can’t find the answer you are looking for here, or you have concerns or comments you’d like to speak to us about, or via telephone on +852 2721 5688 between our opening hours of Mon – Sat 14:00 – 23:00 or Sun 14:00 – 22:00.